Why book directly?
Best available price & No booking fees
We are sure that you will not find cheaper publically available price for accommodation in our hotel, because our rates do not include any extra fees and taxes that some 3rd party websites may add. Prices that you will find on our hotel’s website booking engine are the same that you will pre-pay by credit card or upon arrival. Everything is as clear and easy as it can be – what you see is what you get!
Clear and flexible payment and cancellation policies
Our booking engine displays all cancellation and payments policies without any hidden information and as clearly as possible. We are also aware, that plans can change and sometimes on very short notice. Due to that, all the non-refundable bookings made directly through our booking engine or by contacting with us can be modified up to 3 months after the original arrival date by keeping your original deposit. Unfortunately, we are unable to secure changes and refunds for the reservation that are made by using 3rd party websites.
Customers have to inform the hotel about arrival date modification pre-arrival, otherwise, they will not be entitled to the 3-month deposit.
Arrival date modifications are based on availability and daily rate. If the daily rate for the new selected date is higher then the price difference is paid by the customer. After 3 months the deposit will be lost.
24/7 customer service in case you should need any urgent assistance
Hotel Pallas team members are available 24 hours a day and 7 days a week. By being in direct contact with us you can be sure that we take the best care of you to ensure that all your urgent problems will be solved no matter what time zone you are in. Therefore we can be sure, that everything on your arrival is exactly as planned you are going to have the best possible time in hotel Pallas.
Just book on our website booking engine or hotel directly, because booking on our site is easy, secure and quick. If you happen to need any help, we’re just a phone call away.
For any further questions or requests, please do not hesitate to contact us by email pallas@tartuhotels.ee or via phone (+372) 730 1200.
Best available price guarantee doesn’t apply if…
…better price is negotiated corporate rate
…better price is offered by membership program websites
…better price is negotiated for special keyword/group ID reservation
…better price is available by using any other promotion that is not publically available
